FREQUENTLY ASKED QUESTIONS

ORDERING

How can I pay for my online order?

Jane Bartel Jewelry accepts most major credits cards including Visa, MasterCard, American Express and Discover. We also accept PayPal. You will be redirected to PayPal.com to submit payment. You must return to Jane Bartel Jewelry to complete your order.

Sales Tax

California residents must pay the current legal sales tax on all purchases.

Can I change my order after I submitted it?

We cannot guarantee any changes to your order once it has been submitted. If you need to change or cancel your order, please call us as soon as possible at (213) 810-2176 and we will make every attempt to change your order.

When will my credit card be charged?

Credit cards are charged at time of check out.

Do you offer gift packaging?

Every order is packaged in a custom navy blue suede pouch inside a beautiful blue, recycled paper gift box tied with hand dyed silk ribbon, as beautiful to give as it is to receive!

SHIPPING AND RETURNS

Ordering and Shipping Confirmation emails

After you place your order, you will receive two emails from Jane Bartel Jewelry. The first email is a receipt/confirmation which will arrive within minutes of submitting your order. You will also receive a shipping confirmation email once your order is on its way.

How do you ship?

Jane Bartel Jewelry ships via USPS and FedEx and offers the following options:

FREE SHIPPING EVERY DAY when you choose USPS First Class delivery: 3-7 days

USPS Priority Mail: 3-5 days (shipping charges apply)

FedEx: 2 Business Day Delivery (shipping charges apply, does not include Saturday Delivery)

If you need your order to arrive even more quickly please call (213 810-2176 or email us at info@janebarteljewelry.com  and we will try to accommodate your rapid shipping requirements.

When will my order arrive?

Order processing time is 5 business days unless it is a custom order or out of stock. Many of our pieces of jewelry are made to order with specific gemstones and chain lengths. 

Once an order is shipped via USPS First Class Delivery it can take 2-7 business days to arrive depending on where in the country you are located and the weather conditions at the time of shipment.

What is the shipping cost?

We offer FREE SHIPPING EVERY DAY when you choose the USPS First Class shipping option.

Do you ship to PO boxes?

Jane Bartel Jewelry cannot ship to PO boxes at this time.

What if I provided the wrong shipping address?

Orders are processed as quickly as possible, and for this reason, we cannot guarantee any changes to your order once it has been submitted. If you need to change or cancel your order, please call us as soon as possible at (213)810-2176 and we will make every attempt to help you.

Do you offer Saturday delivery?

If you need your order to arrive even more quickly please call (213) 810-2176 or email us at info@janebarteljewelry.com and we will try to accommodate your rapid shipping requirements!

Do you ship outside of the United States?

International Shipping

Packages are generally shipped, with insurance via the United States Post Office International Priority Mail, within 5 business days of order placement. A Tracking number for your order will be provided in your confirmation email.

If you need to ship to a country that is not currently on our direct checkout list please send us an email to info@janebarteljewelry.com with your request and we will do our best to accommodate your shipping request.

Please note that additional shipping, duties, and taxes assessed by customs are the responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. On some occasions, custom agents may delay delivery of some packages.

Lost or damaged items

If a package does not arrive, or it arrives damaged, please contact us within 5 business days from confirmation of dispatch to claim insurance on the item. We will require your details, the details of the item that was lost, and the tracking number we sent you with confirmation of dispatch. If an item has arrived to your or recipient damaged, please contact us immediately and include a picture of the item showing the damage along with an email explaining the situation. We require the item to be returned to us within 10 business days from date received in the same condition it was received. Once we receive the item, we will then replace your item free of charge.

We are not liable for and will not replace or pay compensation for loss of, or damage to, items we send if:
• the item is seized by Customs or any other government agency.
• the loss or damage is the result of an event beyond our reasonable control.
• the loss or damage occurs after delivery.

What is your return policy

• We hope you will love your purchase, but in the event you are less than happy or you have changed your mind, you are welcome to return it for a full refund provided you follow a few simple steps.

• You must notify us at info@janebarteljewelry.com with 48 hours of receipt of your intent to return your item(s)

• You must ship your return back to us within 5 business days of receipt.

• Item must be in new, unworn condition, with all original packaging.

• Item must be shipped, prepaid, in the same or similar sturdy shipping package in which it was received.

• We suggest you insure your return, as we cannot be responsible for damage incurred during transit.

• When we receive your item(s) back in new and unworn condition, your account will be credited, less shipping. You are responsible for return shipping. 

• Jewelry returned with signs of wear will be returned to purchaser and no refund will be given.

• For more information please email info@janebarteljewelry.com

How long does it take to process returns?

Returns are processed within 24-48 hours after returning to the studio. Once your return has been received, you will receive a confirmation email; please note that it may take 7-10 business days from the date you receive this email for the funds to be available in your account and it may take an additional billing cycle to see the funds on your billing statement.

What if I need a repair?

We stand behind our jewelry.

If you have a repair request please email info@janebarteljewelry.com and we will do our best to resolve the problem.

PRODUCT CARE AND INFORMATION

How can I clean my jewelry?

If your jewelry requires cleaning, use a mild soap, water and a soft cloth. Rinse with clean water and pat dry. Jewelry cleaners may be too harsh and may contain abrasives. We recommend only using a polishing cloth for pieces that are not oxidized silver. If you heavily polish an oxidized piece of sterling silver jewelry you will lose the dark patina that gives these pieces of jewelry their distinctive look. Please refer to our Jewelry Care page for more detailed information.

Photo Credit: "School of Fish" by  BRYDIE MACK, WolfClubChronicles