Refund Policy and Terms of Service
ALL SALE ITEMS ARE FINAL
All of our pieces are made to order, so please allow up to 3-4 weeks of production time from the day your order is placed until shipment.
Due to the high value of our fine jewelry, orders are shipped via FedEx two day delivery with a delivery signature required, and we request that you inspect your item for damage immediately upon its arrival as required by the shipping carrier's insurance policy. In the rare event that your package or item shows any sign of damage, contact us immediately and retain the shipment's packaging, should an inspection be required in the event of an insurance claim.
Contact us in advance if you need your items rushed and we will do the best that we can to meet your deadline.
Returns and ExchangesOur return period for standard online orders is seven days from the delivery date of the package to receive a full refund. Late returns are subject to a restocking fee. Custom orders are not returnable. To request a return please email us at info@janebarteljewelry or respond to your confirmation email, including items you would like to return/exchange, the order number, and your contact information. Items and packaging must be returned in new, unused condition to ensure a refund. Refunds do not include shipping costs.
Thank you for shopping with us and I hope that you found a beautiful piece of jewelry that fills your heart with joy.
By using janebarteljewelry.com, you agree to these Terms of Service. Terms of Service may be changed or updated at any time.
The trademarks, images, and logos of Jane Bartel Jewelry may not be used without written permission from Jane Bartel Jewelry.
Errors and Inaccuracies
Jane Bartel Jewelry reserves the right to correct or change any omissions or errors, and to update any information on janebarteljewelry.com at any time without prior notice.
Disclaimer of Liability
Jane Bartel Jewelry makes no representations of warranties with respect to janebarteljewelry.com. The website content and information available on the site are provided “as is”. Jane Bartel Jewelry is not liable for damages arising out of the use of janebarteljewelry.com.
Any comments or submissions sent to Jane Bartel Jewelry, except for information required to place an order, will be deemed non-confidential; it shall become property of Jane Bartel Jewelry.
Protecting your online order information on janebarteljewelry.com is important to Jane Bartel Jewelry. In the shopping checkout process, a secure checkout page is used.
When you shop on janebarteljewelry.com we obtain information from you that we need to complete your transaction. This may include your name, address, telephone number, e-mail address and credit card number. Details of your purchases and transactions are retained with us.
Use and Disclosure of Information
The information we collect is used to process purchase transactions and to send you marketing and promotional materials by e-mail or mail.
Changes to this Policy