SHIPPING

FREE SHIPPING IN THE U.S.A. EVERYDAY!

How will my order be shipped?

We offer free domestic shipping when you choose the Standard USPS First Class Delivery (3-7 days)

If you need your order shipped more quickly you may choose USPS Priority Mail Delivery (2-5 days) shipping charges apply.

Need it even faster? Choose FedEx Two Day Delivery, shipping charges apply.

Ordering and shipment confirmation

After you place your order, you will receive two emails from Jane Bartel Jewelry. The first email is a receipt/confirmation which will arrive within minutes of submitting your order. You will also receive a shipping confirmation email with a tracking number once your order is on its way.

When will my order arrive?

Order processing time is 5 business days unless it is a custom order or out of stock. Many of our pieces of jewelry are made to order with specific gemstones and chain lengths.

Once an order is shipped, it can take 2-7 business days to arrive, depending on where in the country you are located and the shipping method selected.

INTERNATIONAL SHIPPING

Packages are generally shipped, with insurance via the United States Post Office International Priority Mail, within 5 business days of order placement. Orders for in-stock items placed after 3pm on Friday will normally ship end of day Monday. A Tracking number for your order will be provided in your confirmation email.

If you need to ship to a country that is not currently on our direct checkout list please send us an email to info@janebarteljewelry.com with your request and we will do our best to accommodate your shipping request.

Please note that additional shipping, duties, and taxes assessed by customs are the responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. On some occasions, custom agents may delay delivery of some packages.

LOST OR DAMAGED ITEMS

If a package does not arrive, or it arrives damaged, please contact us within 5 business days from confirmation of dispatch to claim insurance on the item. We will require your details, the details of the item that was lost, and the tracking number we sent you with confirmation of dispatch. If an item has arrived to your or recipient damaged, please contact us immediately and include a picture of the item showing the damage along with an email explaining the situation. We require the item to be returned to us within 10 business days from date received in the same condition it was received. Once we receive the item, we will then replace your item free of charge.

We are not liable for and will not replace or pay compensation for loss of, or damage to, items we send if:
• the item is seized by Customs or any other government agency.
• the loss or damage is the result of an event beyond our reasonable control.
• the loss or damage occurs after delivery.