LAST DAY TO ORDER IS DECEMBER 18 FOR CHRISTMAS + CHANUKAH DELIVERY!

  • FAQ'S

ONLINE ORDERING

Visa, MasterCard, American Express, Discover, Apple Pay, and Paypal.

New York state residents will be charged sales tax during checkout.

Customer satisfaction is of the utmost importance to us. If for any reason you are not satisfied with your purchase, please notify us within 15 days of receiving your order to schedule an exchange/return. Once the exchange/return is authorized, unused items in their original condition and packaging can be returned to the address provided. If an item is defective, it will be exchanged for a new one at no additional charge. Exchanges and returns are not guaranteed and are subject to our review of the return item. Exchange/return shipping costs are the responsibility of the buyer. Please insure your exchange/return package for the price of the item, as we are not responsible for lost packages.

If your jewelry is returned to Jane Bartel Jewelry within the 15-day timeline specified above, your online store credit will be processed within 7 business days. You will be notified via email when your online store credit has been processed.

All payments are processed via Shopify one of the most trusted payment gateways in the world. Shopify uses the highest level of encryption and data security to ensure your details are protected. 

Yes. We would love to work with you to create a special piece of jewelry. Please contact us with your request and we will be in touch within 5 business days.

We don't offer returns or exchanges on custom and sale items.

SHIPPING + JEWELRY CARE

We offer free shipping on all domestic standard delivery orders. All orders are shipped via USPS. Orders may not be shipped to P.O. Boxes or APO/FPO addresses. We ship internationally via FedEx for an additional fee. Jane Bartel Jewelry is not responsible for the payment of any duties, taxes, or other fees assessed to international shipments. Jane Bartel Jewelry is not responsible for any delays or other issues that may arise when shipping internationally. Once your order has shipped, you will receive an email with your tracking number. All orders over $1,000 require a signature upon delivery. Jane Bartel Jewelry is not responsible for any lost packages, delayed delivery, or any other issues once your order leaves Jane Bartel Jewelry. If your order is sent back to Jane Bartel Jewelry by the shipping company for failure to deliver, you will be required to pay for the re-shipment of your order.

We ship to the United Sates and Puerto Rico. We will ship internationally via Federal Express but you must contact us directly to arrange the order.

All jewelry is handmade to order in our NYC studio, so we cannot ensure an exact ship date. Please allow 2-4 weeks for all orders to be created and shipped unless the item is in stock. If you need a piece by a certain date or would like to know if something is in stock, please contact us at info@janebarteljewelry.com

All of our jewelry is sent in a custom blue suede jewelry pouch inside a beautiful blue box with silk ribbon. As beautiful to give as to receive!

Repairs
We are able to repair gold and sterling silver jewelry. We ask that you reach out to info@janebarteljewelry.com for all repair inquires. Items that need repair within 60 days of purchase will not incur a repair fee. After this window, repairs start at $25 but can vary depending on materials and the extent of the repair.

Jewelry CareTo ensure the life of gold and sterling silver jewelry, please store jewelry in original Jane Bartel Jewelry pouch that we provide. Please do not expose your jewelry to water. Please remove your jewelry while exercising, bathing, and swimming. Please avoid contact with harsh chemicals such as perfume, lotion, hair products, chlorine, and detergents. Jane Bartel Jewelry recommends cleaning your jewelry using a damp, soft cloth. Do not use jewelry cleaners or polishing cloths as this will affect the finish.