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Frequently Asked Questions about Jane Bartel Jewelry are answered here. If you have a question that is not answered please email me or use the contact form at the top of the website. Thank you so much for visiting us and we hope that you find a gorgeous piece of jewelry for yourself or a loved one.

Online Ordering

Jane Bartel Jewelry offers free two-day domestic shipping via FedEx. If your order is sent back to Jane Bartel Jewelry by the shipping company for failure to deliver, you will be required to pay for the re-shipment of your order.



Contact us in advance if you need your items rushed and we will do the best that we can to meet your deadline.

Returns and Exchanges

Our return period for standard online orders is ten days from the delivery date of the package to receive a full refund. Late returns are subject to a restocking fee. Custom orders are not returnable. To request a return please email us at info@janebarteljewelry or respond to your confirmation email, including items you would like to return/exchange, the order number, and your contact information. Items and packaging must be returned in new, unused condition to ensure a refund. Refunds do not include shipping costs. Should you ship your item back to us for any reason, you assume responsibility for insurance and proper packaging of your item.

Promo codes cannot be combined.

Please direct inquiries to:

Thank you for shopping with us and I hope that you found a beautiful piece of jewelry that fills your heart with joy.

New York state residents will be charged sales tax during checkout.

We ship to the United States, Puerto Rico and Canada. We will ship internationally via Federal Express but you must contact us directly to arrange the order.

All jewelry is handmade to order in our NYC studio, so we cannot ensure an exact ship date. Please allow 3-4 weeks for all orders to be created and shipped unless the item is in stock. If you need a piece by a certain date or would like to know if something is in stock, please contact us at info@janebarteljewelry

If you see a piece of our jewelry and would like a different gemstone or perhaps a different length necklace let us know! Please complete our contact form with your request and we will get back to you as quickly as possible. You may also email us at info@janebarteljewelry

Product Ordering

All of our jewelry is designed and created in New York at our midtown Manhattan studio. We work with an amazing group of skilled artisans making sure that each piece of jewelry is handcrafted with care and meant to be worn for a lifetime.

I design my jewelry to reflect the beauty of nature. I want you to feel connected to the earth when you wear my jewelry. I do not want you to feel anxious about purchasing my jewelry wondering if I practice sustainability with my craft.

My jewelry is as sustainable as I can make it at the moment. I use recycled and Certified Fair Trade sterling silver and gold. I purchase from dealers that provide Certified Fair Trade and responsibly sourced stones. What does this mean?

1. ensure country of origin.

2. support local production through sales, and work on development projects and critical needs in the local communities.

3. track our fair trade gemstones through the cutting process to ensure no worker is exploited or subjected to health hazards like Silicosis, which ultimately results in death.

4. ensure full disclosure and clarity of any treatments performed on gems that travel under the “Fair Trade Gems®”.

The chain that I use is made in the United States by the oldest family run chain manufacturer in the country. It is not recycled but it is local.

Jane Bartel Jewelry supports the Heal The Bay foundation with a monthly donation. Heal The Bay supports the health of the Santa Monica Bay.

For all repair inquiries, please email us. Please include your name, proof of purchase, and a description and photo of the damage to help us provide you with an accurate repair quote and timeframe.

To ensure the life of gold and sterling silver jewelry, please store jewelry in original Jane Bartel Jewelry pouch that we provide. Please do not expose your jewelry to water. Please remove your jewelry while exercising, bathing, and swimming. Please avoid contact with harsh chemicals such as perfume, lotion, hair products, chlorine, and detergents. Jane Bartel Jewelry recommends cleaning your jewelry using a damp, soft cloth. Do not use jewelry cleaners or polishing cloths as this will affect the finish.

All of our jewelry is sent in a custom blue suede jewelry pouch inside a beautiful blue box with silk ribbon. As beautiful to give as to receive! If you would like us to include a small gift card from you please let us know in the note section at checkout.

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from

When you visit our site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.Additionally when you make a purchase or attempt to make a purchase through our site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: 
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.